How does the AVS pin system work?
For additional security to customers who have request shipping to a different address from the billing address we may issue you with a pin number which will be posted to the ......
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Last Update: 2011-03-01 |
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How can I track my order?
To track the status of your order please login to the members area http://www.computerplanet.co.uk/members/login.html Then click the orders tab. Go into your order and you can see the current live status. Your system will ......
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Last Update: 2010-05-24 |
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PC Post Problem
If your PC does not post the following checks can be done. Check that the monitor cable is correctly plugged into the correct monitor port on the graphics card. When the ......
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Last Update: 2011-09-30 |
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How to test the Memory/RAM in your PC
To test the memory in your PC you can download a free program from here http://www.memtest.org/#downisoMemtest is a downloable ISO file. You will need to burn this to a CD. Then ......
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Last Update: 2010-08-01 |
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UPS Collection Booking
Once an RMA has been submitted UPS will send an email to the same email address registered on your account with printable shipping labels which need to be attached to a ......
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Last Update: 2010-08-01 |
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How do I track the status of an RMA?
To track the status of a returned computer to us (RMA) please login to the members area and click "RMA" then select your PC from the list and click View RMA. ......
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Last Update: 2011-07-06 |
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Quality Control Status
If your order is showing the status as Quality Control Queue 1 or Quality Control Queue 2 then your machine is in the final stage and have a final inspection. You ......
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Last Update: 2010-05-24 |
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Free Collect & Return Period (DOA)
If your custom PC develops a fault within the first 60 days of invoice/delivery an RMA (return) can be booked in the members area under the My PC / RMA section for ......
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Last Update: 2011-01-12 |
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Where can I get a copy of my invoice?
The invoice is only available when the PC has been completed and shipped out. When available login to your account and click Orders then you under the Invoices section you can ......
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Last Update: 2008-08-05 |
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How do I book an RMA?
STEP 1 1) Contact our support team via the helpdesk to troubleshoot the problem.If the problem cannot be fixed and needs to come back to our repair centre, we will assign you a unique ......
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Last Update: 2011-02-24 |
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VAT Registered Business Republic of Ireland - No VAT?
If you are a VAT registered business ordering from the Republic of Ireland you do not need to pay VAT. Simply order online using the bank transfer payment option then email ......
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Last Update: 2012-05-04 |
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Samsung Monitor Warranty Information
All Samsung monitors include a 3 year onsite swap out warranty. Warranty is handled directly with Samsung. Please visit the following website to arrange a replacement Samsung monitor under warranty: http://www.samsung.com/uk/support/warranty/warrantyInformation.do?page=POLICY.WARRANTY ......
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Last Update: 2012-04-18 |
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Dead Pixel Information
To regulate the acceptability of defects and to protect the end user, ISO have created a standard for manufacturers to follow. ISO 13406-2 recommends how many defects are acceptable in a ......
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Last Update: 2012-03-16 |
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Hard drive data when returning a PC for repair.
During testing of a PC we need to do a full read/write test on the hard drive to make sure it's working correctly. Doing this test will wipe any data on ......
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Last Update: 2012-03-01 |
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Return period expiry time
Once an RMA has been opened on the system it will stay open for 7 working days. If the PC is not returned within this time period the RMA will be closed. ......
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Last Update: 2011-10-10 |
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Manufacturers Warranty
At Computer Planet we choose to give customers the manufacturers warranty. Manufacturers of components give warranty on selected components for an additional 2 to 5 years.Example: Intel CPU's - 3 year warranty.Seagate ......
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Last Update: 2011-09-30 |
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Warranty Time Periods
The warranty and support packages start from the date of invoice. We then offer 60 days collect and return from the invoice date. After this period the warranty package purchased with ......
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Last Update: 2011-09-30 |
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AVS Failed Help
If your order has been marked as "AVS Failed" this means payment has been approved but the registered billing address provided on your order is different to the address held by ......
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Last Update: 2011-09-30 |
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What is your production lead time?
Our current production time is 9 working days. We offer quicker production times which cost an additional fee. Standard (9 Working Days) This is included at no extra cost with a ......
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Last Update: 2011-09-30 |
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Can I change a part in my order?
Once the order is placed we allow upto 1 hour for any changes to be made. If the order status is "New Order" or "Order Confirmed" you can still request changes ......
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Last Update: 2011-09-30 |
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